IP-Converge to Offer Interactive Intelligence All-in-One

IP Communications Software Solutions

Unified platform to reduce cost, increase operational efficiencies and improve customer service

 

 

In photo are: (left) Percival C. de los Reyes, SVP – Managed Data Services, IP-Converge; and (right) Simon Lee, Regional General Manager for Asia, Interactive Intelligence, Inc.

 

 

MAKATI CITY, Philippines, June 9, 2009 -- IP Converge Data Center Inc. (IP-Converge), the IT and telecommunications subsidiary of publicly listed IPVG Corp. (PSE: IP), has signed an agreement for the distribution of Interactive Intelligence all-in-one IP communications software solutions to contact centers and enterprise businesses throughout the Philippines.

 

“The Philippines remains to be the preferred location for contact center outsourcing due to its lower operational costs and highly-skilled workforce. Our partnership with Interactive Intelligence, with its excellent track record in providing all-in-one IP communications software solutions, further strengthens our IPC VOICES™ offering to contact centers, creating the most innovative and reliable solutions available in the market,” said Percival C. de los Reyes, IP-Converge senior vice-president for managed data services.

 

“A move to unified communications is an important step to ensure our country’s competitive edge in the outsourcing arena and at the same time help customers increase operational efficiency at reduced costs”, de los Reyes continued.

 

Simon Lee, Interactive Intelligence regional general manager for Asia, says: “Our more than a decade of application development experience, combined with the network infrastructure specialization and local presence that IP-Converge brings, will ensure customers throughout the Philippines get the kind of solutions that best fit their unique technical and operational needs. And as a key Asia Pacific growth market, the Philippines also represents a prime opportunity to receive the benefits a unified IP contact center solution provides.”

 

The Philippines, along with India, Malaysia and China, contributed more than 54 percent of the total Asia Pacific contact center outsourcing market, estimated at US$ 13.7 billion in 2008, according to Frost & Sullivan’s “Contact Center Outsourcing Trends in the Asia Pacific Market, 2008-2011” report, published in February 2009.

 

The report also indicated that “the Philippines will see relatively heightened [IP] adoption,” and that “unified communications in the contact center is emerging as a key theme.”

 

“The Interactive Intelligence software will give our contact center customers phased migration to IP, while enjoying the operational benefits and cost-efficiency of a truly unified platform,” de los Reyes said. “Adding our personalized ‘boutique’ approach to customers, these contact centers will receive maximum return on investment, while establishing competitive differentiation by providing better customer service.”

 

In 1997, Interactive Intelligence released its single-platform, all-in-one communications software suite, Customer Interaction Center™ (CIC), to eliminate the cost and complexity introduced by multipoint products. CIC provides multi-channel contact center automation and enterprise IP telephony functionality, including SIP-based switching; multi-channel routing and queuing; outbound/blended dialling; presence management; multi-channel quality monitoring; workforce management; interactive voice response; unified messaging; Web self-service; e-mail response and knowledge management; and communications-based process automation.

 

Backed by more than 3,000 customers worldwide -- including successful multinational installations at companies such as Fujitsu, Oracle and RIM – , Interactive Intelligence is now a proven provider of all-in-one IP communications software solutions that is  consistently named a ‘top ten’ global contact center vendor by industry analysts such as Datamonitor, Frost & Sullivan and Gartner.

 

For more information about Interactive Intelligence unified IP business communications solutions, visit http://www.inin.com/ProductSolutions/Pages/default.aspx.